9 Must-Have Contact Center Features

From VoIP to Social Media Management

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Did you know that two-thirds of customers have hung up the phone during a customer service call, with more than 70 percent experiencing significant frustration during a call? Eliminate negative customer experiences and improve your contact center with these must-have solution features.

Customer satisfaction can make or break a business and, in today's highly communicative world, one unhappy customer can have a devastating effect on a company's reputation. Our expert writer details the contact center solution features you need to keep your customer’s happy, including:

• Auto Number Identification (ANI),
• Dialed Number Identification System (DNIS), and
• Automatic Call Distributor (ACD)

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